A company of the Migros Group
8002 Zürich 🇨🇭
Important News about Subscriptions.
We deeply regret to inform you that Yuno will no longer be accepting new subscriptions. This decision was taken by the Migros group, our parent company, as part of their strategic realignment.
This change will not affect your existing subscriptions.
All ongoing rentals will continue as planned and a reduced Yuno team will assist you until the end of your contracts.
We collected some of the most pressing questions and answers below in our FAQ. If you have any further questions, you can always contact our customer support team.
We would like to thank all our customers and partners for their enthusiasm, support and loyalty during this journey.
Warm regards,
The Yuno Team.
Questions you may have
Why is Yuno no longer accepting new subscriptions?
The decision was taken by the Migros Group, our parent company, as part of their strategic realignment. It has been decided to focus the group’s resources and efforts on other initiatives.
I am an active customer. Will my subscription continue to run?
Yes. As an existing Yuno customer, your subscription will continue running at least until the contract length you agreed upon. Your current subscriptions remain unaffected and a reduced Yuno team will assist you until the end of your contracts.
What happens if my device breaks?
Your device is still covered against damages and breaks. This means that if you face any damage (excluding loss and theft), 90% of the costs are covered by Yuno. If your product suffers unintentional damage, contact us as soon as possible at hello@yuno.ch.
Depending on our stock availability we will be able to send you a replacement product or, if that’s not possible, allow you to terminate your contract early without further fees.
Can I cancel my contract early?
Generally speaking, your subscription runs at least until the agreed minimum subscription duration. Nevertheless, under the given circumstances, we’re happy to evaluate case by case for individual solutions. To get in touch, please contact our customer support at hello@yuno.ch.
What are my options at the end of the subscription?
After the minimum rental period has expired, you have two options. (1) Just keep your device for as long as you want at the same monthly price - you can cancel your contract monthly. (2) Delete your data, reset the device and send it back to us in its original packaging. We will confirm the end of your rental as soon as we have received it.
How does the return process work?
Two weeks before your rental period expires, we will send you a free return label via email, which you must absolutely use to return the product. This label will specify the exact address (Sertronics AG - Yuno Return, Lindächerstrasse 1 5413 Birmenstorf) to which the product needs to be sent back. If you encounter any special circumstances regarding your return or have any other questions, you can contact us at any time at hello@yuno.ch – we are here to assist you.
What we have achieved in the last 2 years:
12.000+
Subscriptions
4.6
/ 5
Customer Rating
300+
Devices & Products
4.000
Devices re-circulated
40 %
Returning Customers
1.5 Mio
Total website visitors
12m
Average Rental Duration
15 k
Followers on social media
22
Team members from over 10 nationalities
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